In today's world, libraries, especially public libraries, have to dialogue with users wherever they are. Users can help plan for library services and say what they want the library to provide. Librarians can use instant messages, weblogs, and wikis to communicate with their customers. Any way libraries can make services, especially web services, more user friendly will encourage people to realize that libraries are not static, but adapting to new technology. OCLC has an experiment to enable anyone to have access to their records without cumbersome user identification.
To start, BCPL continually reworks it's WEB page to get users to the databases and government services as easily as possible. The library of the future won't depend as much on the public coming into the building but the services that flow out from the library site. WE have to encourage the dialogue between the library and the potential users.
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